This Privacy Policy explains what personal information juan356 collects from players in the Philippines, how it is used, and the rights you have over your own data. Reading this page takes just a few minutes and helps you stay informed.
Last updated: June 2025
A quick look at the key principles behind how we handle player data.
All personal data collected by juan356 is stored on secured servers with industry-standard encryption. Access is restricted to authorised personnel only, and we conduct regular security reviews to ensure your information remains protected at all times.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Any sharing of data with service providers is strictly limited to what is necessary to operate the platform and deliver services to you as a player in the Philippines.
Players in the Philippines have the right to access, correct, and request deletion of their personal data held by juan356. You may also object to certain types of processing or ask us to restrict how your data is used. We are committed to responding to all data-related requests promptly and in accordance with applicable Philippine data protection laws.
When you register an account on juan356, we collect personal information that is necessary to verify your identity, process transactions, and provide you with a safe and compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address. During the identity verification process, we may also request a copy of a government-issued identification document and proof of address. When you make deposits or withdrawals, we collect payment-related information such as your chosen payment method and transaction reference numbers, though we do not store full card details on our servers. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve your overall experience.
The personal data we collect is used primarily to operate and maintain your juan356 account, process deposits and withdrawals, and verify your eligibility to participate on the platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. Where you have opted in, we may also send you promotional communications about offers available on the platform, though you can withdraw this consent at any time through your account settings. Technical data is used to detect and prevent fraud, protect the integrity of the platform, and comply with our obligations under Philippine gaming regulations. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
juan356 does not sell or rent your personal data to third parties. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and IT infrastructure providers, but only to the extent necessary for them to perform their services. All third-party service providers are contractually required to handle your data securely and in accordance with applicable data protection laws. We may also disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so. In the event of a business transfer or merger, your data may be transferred to the successor entity, and we will notify you of any such change in advance.
The juan356 platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how the platform is used. Essential cookies are necessary for the platform to function correctly and cannot be disabled. Analytical cookies help us understand player behaviour in aggregate so we can improve the platform's performance and usability. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to track your activity across unrelated third-party websites.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance obligations. When your data is no longer required for these purposes, we will securely delete or anonymise it in accordance with our internal data retention schedule. If you request the deletion of your account, we will process your request promptly, subject to any legal obligations that require us to retain certain records for a specified period. You may contact our support team at any time to enquire about the specific retention periods applicable to your data.
Under applicable Philippine data protection legislation, you have a number of rights in relation to the personal data we hold about you. These include the right to access a copy of your data, the right to correct inaccurate information, the right to request erasure of your data where it is no longer necessary for the purposes for which it was collected, and the right to object to or restrict certain types of processing. You also have the right to data portability, meaning you can request that we provide your data in a structured, commonly used format. To exercise any of these rights, please contact our support team using the details provided on this page, and we will respond within the timeframe required by law.
juan356 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include data encryption in transit and at rest, strict access controls, regular security audits, and staff training on data protection best practices. While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security, and we encourage players to use strong, unique passwords and to keep their account credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws in the Philippines. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through the platform or by email. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the juan356 platform after any update to this policy constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or how your data is handled, please visit our FAQ page or contact our support team directly.
Quick answers to the most frequently asked data privacy questions from our players.
juan356 does not sell or rent your personal data to third parties for their own commercial purposes. We only share your information with trusted service providers who help us operate the platform, such as payment processors and identity verification partners, and only to the extent strictly necessary. All such providers are bound by data protection agreements that require them to handle your information securely. We may also share data with Philippine regulatory or law enforcement authorities when legally required to do so. Your privacy is a priority, and we take every reasonable step to limit unnecessary data sharing.
You can request a copy of the personal data we hold about you, or ask us to delete your data, by contacting our support team at any time. We will verify your identity before processing any such request to ensure the security of your information. Once verified, we will respond within the timeframe required under applicable Philippine data protection law. Please note that certain data may need to be retained for legal or regulatory compliance reasons even after an account closure. For more guidance on your data rights, visit our FAQ page.
Identity verification is a legal requirement for online gaming platforms operating in the Philippines and is designed to protect both players and the platform from fraud, money laundering, and underage gambling. When you register or request a withdrawal, we may ask you to provide a government-issued ID and proof of address to confirm that you are who you say you are and that you meet the minimum age requirement of 21 years. The documents you submit are handled securely and used solely for verification purposes. Completing verification also helps ensure that your winnings are paid out to the correct person without unnecessary delays. If you have questions about the verification process, our support team is available around the clock to assist you.
Our support team is available 24 hours a day, 7 days a week to help Filipino players with any data privacy concerns. You can also visit our FAQ page for quick answers to common questions.